PHRS Hospitality Experts, in collaboration with HALO, is looking for an experienced Restaurant Operations Manager to join the Food & Beverage leadership team onboard a leading ultra-luxury cruise line.

This opportunity is ideal for hospitality professionals with proven experience managing luxury restaurant operations, leading large multicultural teams, and delivering exceptional dining experiences in 5-star hospitality environments.

About the Role

As a Restaurant Operations Manager, you will oversee the operations of all restaurants and food service areas onboard, ensuring consistently high standards of service, guest satisfaction, operational efficiency, and revenue performance.

Reporting to the Food & Beverage Director, you will lead Restaurant Managers and their teams, coordinate dining operations across multiple venues, and ensure seamless collaboration between culinary, beverage, and restaurant service departments.

Key Responsibilities

• Oversee daily operations across all onboard restaurants and food service venues.
• Ensure exceptional, personalized dining experiences and consistently high luxury service standards.
• Lead and develop Restaurant Managers, Supervisors, and restaurant service teams.
• Maintain a strong presence during peak dining periods, engaging with guests and resolving concerns.
• Oversee reservations, seating arrangements, VIP services, dietary requirements, and special requests.
• Coordinate closely with the Executive Chef and beverage leadership to enhance dining experiences, menu presentation, and wine service.
• Conduct regular operational inspections to ensure service readiness, cleanliness, equipment condition, and efficient guest flow.
• Manage staffing, duty rosters, team rotations, and operational scheduling in accordance with shipboard regulations.
• Lead pre-service briefings and coordinate restaurant operations for special events and themed dining experiences.
• Implement structured employee training, coaching, performance evaluations, and succession planning.
• Monitor restaurant revenue performance, including specialty dining, beverage sales, and upselling opportunities.
• Oversee inventory control, requisitions, operational expenses, and budget compliance.
• Ensure proper use of POS systems and restaurant management tools.
• Maintain strict compliance with Public Health, HACCP, sanitation, and shipboard safety standards.
• Ensure restaurant venues are prepared for internal and external health and safety inspections.

Requirements

• Proven experience as a Restaurant Manager, Assistant Restaurant Manager, or equivalent senior dining leadership position within a 5-star luxury hospitality environment.
• Strong understanding of international cuisine, premium dining, wine programs, and luxury service standards.
• Experience managing restaurant operations, preferably across multiple venues or large-scale hospitality environments.
• Demonstrated experience in cost control, budgeting, and revenue optimization.
• Advanced leadership, coaching, and team development skills.
• Strong guest engagement abilities, cultural awareness, and emotional intelligence.
• Excellent organizational, communication, and conflict-resolution skills.
• Ability to multitask, prioritize, and remain effective during high-pressure service periods.
• Proficiency in Microsoft Office and familiarity with restaurant POS systems.
• Experience with staff scheduling and time-and-attendance systems.
• Valid STCW95 certification required.
• Must be physically and medically fit for shipboard employment.
• Previous cruise ship experience is an advantage; candidates with relevant luxury land-based experience are also welcome.

Position Details

Position: Restaurant Operations Manager
Location: Onboard – International Cruise Operations
Department: Food & Beverage – Restaurant Operations
Employment Type: Shipboard Contract
Contract Duration: 17 weeks

Onboard Benefits

• Single cabin accommodation with cleaning every second day.
• Meals provided in the crew dining room.
• Access to guest dining venues according to company privileges.
• Complimentary uniform laundry.
• USD 50 monthly personal laundry allowance.
• Family visit privileges: 14 days per six calendar months, after completion of the first contract.
• Private medical insurance after completion of the first contract.
• International and multicultural working environment.

Ready to Take Your Hospitality Leadership Career Onboard?

If you have a strong background in luxury restaurant management, proven leadership skills, and a passion for delivering exceptional guest experiences, we would love to hear from you.

Apply now and take the next step in your international hospitality career with PHRS Hospitality Experts.